CTP & MAIC Claims in Queensland
If you have been injured in a motor vehicle accident in Queensland, psychological support can play an important role in your recovery. At True North Psychology, our practitioners use trauma-informed, evidence-based treatment for clients accessing support through a Compulsory Third Party (CTP) insurance claim.
Our CTP and MAIC psychologists have availability now for immediate and ongoing support.
Eligibility for CTP Claim Psychology Services
We work with clients experiencing distress following a motor vehicle accident and can provide treatment under Queensland’s CTP scheme, which is regulated by the Motor Accident Insurance Commission (MAIC).
If you have lodged a CTP claim and your insurer has approved psychological support, you can access sessions with our team at no out-of-pocket cost to you.
Once approval has been confirmed by your insurer, we can arrange your initial appointment and bill approved costs directly to the insurer as part of your claim.
We accept approved referrals from all major Queensland CTP insurers, including:
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Suncorp;
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Allianz;
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RACQ Insurance; and
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QBE.
What does psychological care look like after a motor vehicle accident?
The effects of a motor vehicle accident often extend beyond physical injury. Many people experience emotional and psychological challenges following an accident.
Early psychological support can help reduce distress, support recovery and improve overall wellbeing following a traumatic event.
Our team supports treatment for a range of psychological injuries and conditions, including:
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Anxiety, persistent worry or panic attacks;
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Low mood or depression;
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Sleep difficulties, nightmares or flashbacks;
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Post Traumatic Stress Disorder (PTSD);
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Reduced confidence and independence;
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Difficulty returning to work, study or daily activities; and
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Fear of driving or travelling.
Our evidence-based treatment
Our experienced team use evidence-based and trauma-informed approaches tailored to your individual needs and goals, including:
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Cognitive Behavioural Therapy (CBT);
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Acceptance and Commitment Therapy (ACT);
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Trauma-Based Therapy;
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Eye Movement Desensitisation and Reprocessing (EMDR); and
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Psychoeducation.
How do I access psychology services using my CTP claim funding?
Accessing psychology services through CTP claim or the MAIC is a straightforward process, and typically involves the following steps:
1. Obtain a Referral
This may be in the form of written approval from the insurer directly, and also might be accompanied by a referral or letter from your GP. If you do not know if the documentation you have is eligible, please call us and we will help you.
2. Contact Our Clinic:
Once you have your approval, contact our admin team to arrange an appointment. We will help you find a psychologist who is the best fit to support you and your goals. You can do this by phone or email.
3. Confirm Your Details
To get started, our admin team will ask you for:
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your CTP Insurer and Claim Number;
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your Claim Manager's details; and
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a copy of your approval letter.
4. Begin Your Treatment
At your initial session, your psychologist will:
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conduct a comprehensive initial assessment;
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understand your experiences and current concerns;
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collaborate with you to set meaningful goals; and
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develop a structured, evidence-based treatment plan.
Frequently Asked Questions
What is a CTP claim?
A Compulsory Third Party (CTP) claim is an insurance claim made after a motor vehicle accident (MVA) in Queensland. It can help cover the cost of the medical and psychological treatment related to injuries sustained in the accident.
Can I access psychology sessions through my CTP claim?
Yes. If your insurer approves psychological treatment as part of your claim, your sessions can usually be covered under your CTP insurance.
Which insurers do you work with?
We work with all Queensland CTP insurers, including Suncorp, Allianz, RACQ and QBE.
Do I need a referral to see a psychologist?
In most cases, you will need approval from your CTP insurer before commencing treatment. A referral from your GP or treating doctor may also support your care plan.
Are there any out-of-pocket costs?
Once treatment has been approved by your insurer, psychology sessions are generally covered under your claim, meaning there are typically no out-of- pocket expenses.
How long are the sessions?
Our sessions are 50 minutes long.
Can you communicate directly with my insurer or solicitor?
Yes. With your consent, our team can liaise directly with your insurer, rehabilitation provider, GP or solicitor to support you with your treatment.
What if my claim has not been approved yet?
You are welcome to contact us to discuss your situation. We can explain the process and help you understand the next steps for accessing psychology services under a CTP claim.
Are Telehealth sessions covered by my claim?
Yes. If you have approval, telehealth sessions will be covered. We have several providers that can work with you on a telehealth-only basis.
What should I expect from my first psychology session?
Your first session will focus on understanding you, your motor vehicle experience, your current symptoms and your recovery goals. From there, your psychologist will support you in developing a treatment plan tailored to your needs.
