Online Psychologist
True North Psychology has qualified clinicians that offer online psychologist appointments (or telehealth) via Zoom, helping you access excellent care from the comfort and privacy of your home.
Seeing an online psychologist is simple and effective.
Looking for a flexible and convenient way to access mental health support?
Whether you’re managing anxiety, depression, trauma, ADHD, or simply need support through life’s challenges, online psychology through True North Psychology may be the right fit for you.
Can psychologists do telehealth?
Yes — all our psychologists can provide telehealth (online) appointments. Telehealth has become a standard and widely accepted way to deliver psychological care. Our psychologists are experienced in working via secure video platforms like Zoom, offering the same evidence-based therapy approaches you would receive in a face-to-face session.
What are the benefits of an online psychologist?
Many people prefer to choose an online psychologist. This may be because of:
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Greater convenience and flexibility: Online sessions remove travel time and waiting rooms. You can attend from home or another private space, making it easier to fit therapy into work, parenting, study commitments or shift schedules.
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Access to the right psychologist for you: Telehealth allows you to choose a psychologist based on experience, approach, and personality fit — not just proximity to Brisbane or your local area. This is helpful if you’re seeking support for specific concerns such as anxiety, trauma, personality disorders, neurodiversity, or relationship difficulties.
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Comfort of your own environment: Many people feel more relaxed speaking from a familiar space. Being at home can reduce anxiety about appointments and help you open up more comfortably during sessions.
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Improved accessibility: Online psychology removes barriers related to distance, transport, or mobility challenges. It can also make attending sessions more consistent during busy or stressful periods.
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Continuity of care: Telehealth makes it possible to continue with your psychologist if you move, travel for work, or need to isolate due to illness — supporting steady progress without disruption.
We recommend finding a quiet, private space with a reliable internet connection so you can feel comfortable and focused during your session.
Your call may be rescheduled if you are driving or in a public area.
How are online psychology appointments delivered?
Online psychology sessions are typically delivered via Zoom or our practice management software, using a private and secure video link. Once your appointment is confirmed, you’ll receive an email with a link and instructions on how to join the video call. On the day of your session, simply click the link and join the session from your computer, tablet, or smartphone.
Are online psychology sessions covered by Medicare?
Yes — online psychologist sessions are eligible for Medicare rebates if you have a current Mental Health Care Plan (MHCP) from your GP. This includes up to 10 rebated sessions per calendar year, just like in-person appointments. We’ll process your Medicare rebate on your behalf after we process your payment, making it easy and stress-free.
Can I see a psychologist online without a referral from my GP?
Absolutely. You can choose to see a psychologist online as a private client without a GP referral or Mental Health Care Plan. However, without a referral, you won’t be able to claim a Medicare rebate.
If you’re unsure whether you need a referral, our admin team can help guide you through your options. You can find out how to get one here.
Is telehealth psychology as effective as in-person treatment?
Yes — telehealth psychology can be just as effective as in-person therapy for a wide range of mental health concerns. Many clients find that online sessions are more flexible, accessible, and reduce the stress of travel or time off work.
Our psychologists adapt their approach to online sessions, maintaining strong therapeutic connection and delivering the same high standard of care.
What are the disadvantages of seeing a psychologist online?
While telehealth psychology works well for many people, there are a few potential downsides to consider:
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You’ll need a private space and reliable internet connection
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It can be harder to read body language on screen
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Some clients prefer the energy of in-person interaction
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It may not be suitable for high-risk or crisis situations
If you’re unsure whether telehealth is the right fit, we’re happy to talk it through and recommend the best option for your needs. For example, you may like to meet your psychologist face-to-face or in-person first, then move to online sessions when you feel comfortable.
How can I book an online psychologist appointment?
Booking is easy. You can:
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Call our admin team to talk through your needs and ask for one of our online-only clinicians
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Book online through our website
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Email us and we’ll get back to you within a few hours on business days.
We offer flexible appointment times, including after-hours and weekend sessions. All initial appointments are matched with a psychologist who aligns with your goals and preferences when you call or email our clinic to discuss your needs.
Our Psychologists are here to help.
Access high-quality psychological support - no matter where you are in Australia.
Visit the bio pages for more information on each of our Psychologists. You can also call our administration team who will be able to match you directly with a therapist who suits your presentation, preferences and availability. We are here to help you feel heard, supported and empowered.
People Also Ask... FAQ
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What are the benefits of online psychology?
Online psychology can be more convenient for people who are time-poor, people with mobility issues or cannot easily access transport. You can also find the right therapist for your specific needs rather than just one in your local area if you are looking for a niche area of support.
2
Can I use a Mental Health Care Plan for Online Psychology?
Yes, you can use a Mental Health Care Plan to receive Medicare rebates when you receive see a psychologist online or via telehealth. True North Psychology also accepts NDIS, WorkCover, EAP or other third party funding.
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Can I see a therapist while I'm on my way to work?
No, it is better that you have a private, comfortable area to join the videocall with your online psychologist so you can focus on the conversation. If you are driving, on public transport or in another open area we may reschedule your appointment to another time when you can find something more private.